I've just opened an account with the Coventry Building Society. As proof of ID to open it, they wanted (among other things) either a utility bill, council tax bill, or a bank or bldg society statement. Whatever, it had to be from within the last three months.
Now some of my utility bills are in my wife's name (for the very reason that she also needs to provide such documents sometimes), and all the others were > 3 months old. The council tax statement was back in March. And here's the crunch :- "STATEMENTS PRINTED OFF THE INTERNET ARE NOT ACCEPTABLE".
Fortunately, I have old-fashioned paper bank statements and provided one of those.
So this morning I logged on to the Coventry Internet banking for the first time, and what is the first thing I see :-
"Why not go paperless ?"
Unfortunately, they did not provide a field for a reply.