Damaged LXF in the Post

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Damaged LXF in the Post

Postby Erin » Sat Aug 20, 2005 9:37 pm

Who do we need to inform that the Mail have royally bugg£r£d my copy of LXF again? Do we tell LXF, if so who? Or is it the Mail, if so who?

Thanks for any advice.
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RE: Damaged LXF in the Post

Postby nelz » Sat Aug 20, 2005 10:03 pm

I know the Royal Mail won't help. As far as they are concerned, their contract is with the sender. I'd contact the subscriptions department.
"Insanity: doing the same thing over and over again and expecting different results." (Albert Einstein)
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RE: Damaged LXF in the Post

Postby Erin » Sun Aug 21, 2005 8:35 am

Okay nelz, thank you. It is annoying because it is obvious they've bent it to get it through the letterbox. Don't see why Future should be liable.

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RE: Damaged LXF in the Post

Postby nelz » Sun Aug 21, 2005 8:52 am

It's not that Future are liable, it is that they are the Royal Mail's customer. They paid for it to be delivered properly, so they are the only ones who can complain when it isn't.
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RE: Damaged LXF in the Post

Postby Erin » Sun Aug 21, 2005 11:58 am

Message sent. Think that gets me is most issues since I've been here are fine, just these last two that aren't.
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Postby mugstar » Sun Aug 21, 2005 1:42 pm

Speaking as an ex-postie, if you can make a persistent nuisance of yourself at the local delivery office, eventually they'll put a notice up on the sorting frame for your walk warning whoever is delivering not to bend stuff for delivery to your address. If you complain at the delivery office manager enough, eventually the path of least effort for him is to stop his staff trashing your post.
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