Wow, venom in some of these replies!
Look, it's a fact that historically we've been spoiled by a relatively good mail system. In these days of "e-commerce" - where all the marketing/spin for greedy companies is about how good/efficient/wonderful they are - that cut each others throats for the business - and I can assure you that while most of you seem to have examples of various companies NOT getting it right - if you used insurance and the delivery instructions then you're usually pretty safe.
The problem is that we mainly use online sources for such stuff because WE WANT IT CHEAPER and WE WANT IT NOW! But you seem to have forgotten one thing - YOU, are just "joe customer" i.e. an individual - these concerns aren't set up to benefit you, they're set up to service business - all the gloss of how caring/sharing they are is just that, Gloss.
You just happen to be the end of the chain.
Unfortunately, this often ends up in poor "customer service". Even though you aren't actually the customer. If you try to follow the delivering company instructions and can't arrange delivery - then get hold of the supplier and moan like hell.
Pay for stuff with credit cards - then if it's charged and the stuff not delivered, then within reason, you can pull the strings of the card issuer - I can assure you they have much more clout that you are ever likely to have (unless you happen to be very famous or your name is Bill Gates). They only respond to attacks on their revenue stream - it's the only medicine they really understand (that and bad publicity).
So you can always collate stories of bad service (the worse the better, if thats not too much of an oxymoron), then build the site - make the criticisms and refer it to the IT press and websites. "They" don't like that.
Failing that, pay me £500 plus diesel (my regular "company vehicle" does about 8 mpg - though the less weight, the more efficient), and I'll rent a truck and trailer and deliver it to you directly. Temperature controlled if necessary (-35 to +8
). All you have to do is use the delivery instructions on the order, and explain to your neighbours why you have a 55ft long "unit and trailer" parked outside your house
"What the large print giveth, the small print taketh away". Tom Waits