Linux Format forums

lhonsa · Joined: Wed Oct 06, 2010 5:51 pm Posts: 1

I am in the second year of subscription (living in the US). After 6 issues (of the second year) I stopped receiving the magazine.
When being sure I missed at least 2 issues I contacted customer support. They told me I actually missed 3 issues and they would send them. I received a thick envelope with 3 issues a few days later (YES!). Now I am sure I missed another 2 issues so my wife called cs today and they said they would send these 2 again. Now I have 1 issue left in my subscription I will probably have to ask for it in about a month.
The question is: If I renew my subscription and the problem continues and let's say after each 2 missing issues I contact customer support will they get tired of me (calling 6 times a year) and at some point stop believing I am really not getting those issues?
Should I just pay the extra price and buy magazine in a store?

towy71 · Posted: Wed Oct 06, 2010 7:31 pm Post subject:

You seemed to have evoked two votes for renew, one of them mine Wink

Most people giving a gentle poke here are usually satisfied Wink

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still looking for that door into summer

Rhakios · Posted: Wed Oct 06, 2010 9:18 pm Post subject:

katystar · Joined: Wed Dec 09, 2009 2:51 pm Posts: 62 Location: Bath

Hi,

If you send me an email with your full name and subscriber number/details I will speak to customer services for you on your behalf and see if we can get this sorted.

Do you subscribe through our US fulfillment house IMS or through UK My Favourite Magazines?

Many Thanks,
Katy
katy.holman@futurenet.com
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Katy Robinson
Direct Marketing Product Manager
Linux Format magazine

Rhakios · Posted: Thu Oct 07, 2010 7:22 pm Post subject:

<resists temptation to further towy's smutty pun>
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Bye, Rhakios