Easy remote support. Idea for a tutorial?

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Easy remote support. Idea for a tutorial?

Postby phill » Sun Jan 03, 2010 10:15 am

Hi there,

I'm looking for a simple way to provide a remote machine take over, via the internet.

Why? I have converted my dad's machine to Ubuntu, and I need to support it, but 4hrs drive each way to solve dumb questions is a little OTT.

I've been playing with linux for a while, at the (GUI level). I can follow "ho to's" to get stuff working, but am by no means a command line junky!

I read the latest remote access guides in the magazine, but a short way into the subject I was lost.

I've managed to get local remote access working, but as soon as you put a router and the web in the equation it's way to hard.

My (simple) vision is to have a program on the target machine run which authenticates to a server somewhere with it's IP address etc. Then from my home I run a program which collects the details and routes back to the target - a passwords later and away we go!

Of course this needs to be simple enough that I can talk my dad through loading the software himself, so no command lines - it's got to be idiot proof! :D

This would encourage me to load linux on more machines, as remote support is way way easier than sitting there with the user "helping"

I'm using Ubuntu 9.10

Thanks

Phill
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Postby nelz » Sun Jan 03, 2010 12:10 pm

You can use dyndns.org to give a fixed hostname to a dynamic IP address. Much of what you ask is covered in LXF129.
"Insanity: doing the same thing over and over again and expecting different results." (Albert Einstein)
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Postby LeeNukes » Sun Jan 03, 2010 5:31 pm

You can also wait a while until I get Totally Remote developed. :wink:
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Postby phill » Sun Jan 03, 2010 5:48 pm

Thanks for the swift answers guys, LXF129 sounds great, I'll make sure I read it in detail, also totally remote could well be even easier :D

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Postby Ram » Mon Jan 04, 2010 1:57 pm

nelz wrote:You can use dyndns.org to give a fixed hostname to a dynamic IP address. Much of what you ask is covered in LXF129.


nelz... are you referring to the article " Remote Control for your home system", if so then it was LXF127.

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Postby nelz » Mon Jan 04, 2010 2:32 pm

I'm referring to something appearing in LXF129.
"Insanity: doing the same thing over and over again and expecting different results." (Albert Einstein)
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Postby Weatherlawyer » Tue Feb 16, 2010 11:27 am

LeeNukes wrote:You can also wait a while until I get Totally Remote developed. :wink:


Please hurry. I can't take it!
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Postby ollie » Tue Feb 16, 2010 11:46 am

nelz wrote:I'm referring to something appearing in LXF129.


Page 69 - Hotpicks - Usermin, although you are probably better off installing using your distros package manager. :wink:
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Postby nelz » Tue Feb 16, 2010 1:10 pm

That's not it either ;-)
"Insanity: doing the same thing over and over again and expecting different results." (Albert Einstein)
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Postby ollie » Wed Feb 17, 2010 11:03 am

OK, The Big Question, page 108 Remote Access using VNC :roll:

:lol: :lol: :lol:
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Postby nelz » Wed Feb 17, 2010 11:45 am

Now if you'd started reading the magazine for the back you'd have got there much sooner :P
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Postby ollie » Wed Feb 17, 2010 11:58 am

It's "Downunder!" not back-to-front :P
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Postby wyliecoyoteuk » Wed Feb 17, 2010 4:02 pm

How about Hamachi for linux?
The sig between the asterisks is so cool that only REALLY COOL people can even see it!

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Postby Dutch_Master » Wed Feb 17, 2010 4:18 pm

ollie wrote:It's "Downunder!" not back-to-front :P
So you read it upside-down? :roll:

:mrgreen:
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Postby ollie » Thu Feb 18, 2010 11:12 am

Dutch_Master wrote:
ollie wrote:It's "Downunder!" not back-to-front :P
So you read it upside-down? :roll:

:mrgreen:


Well, it would be upside down compared to the way you read it, basically the top points at the Southern Cross :P
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