Well, I've just used the worst word processor ever. I started using word processors back with Windows 3.11 and have been through a multitude of different products from different companies. Microsoft Office 2007 Word is absolutely garbage.
I have a new customer whose "friend" had tried to set-up their new laptop a number of months ago. It started with Windows Live OneCare that wasn't installed correctly and wouldn't do any updates. I spent nearly an hour on the phone to Microsoft help and ended up talking to the US help desk - "Where are you calling from, Bathurst, Australia, is that near Canada?" - but finally got a working Windows Live OneCare. There is still an extra computer in the circle but I can't get rid of it and neither could Microsoft!
The customer wants a basic User Guide to help with file management, Internet connection and email. I started with doing screen shots on the laptop and decided that it would be easy enough to use Microsoft Word 2007 to write up simple instructions and include the appropriate screen shots. It became really frustrating with placing graphics and setting text wrap to "top and bottom". The images would jump everywhere all over the page and previous pages. As soon as they jumped before the previous image the automatic caption numbering would get out of sequence. This meant either deleting the two images and having another go or dragging the caption box to the correct image sequence.
I finally got the document finished and decided to publish to PDF - I then found that I'd saved the document in *.docx format and opening with OpenOffice.org 2.4 on my Ubuntu 8.04 system didn't bring the images across.
So I pinched my Vista laptop off my daughter, I had to get one to use Cisco SDM a couple of months ago
, and went to print the document using Adobe Acrobat. It took me 15 minutes to find where the "Print" menu is located in Microsoft Office 2007 Word. I went through every "ribbon menu" and checked all of the options available in each section. I tried the little menu where "Save" and "Undo" icons reside. I eventually found the hidden menu that appears when you click on the Office Logo at the top left of the window.
It's not like I'm computer illiterate, or have only used one operating system or only used one obscure word processor but with over 15-years computer experience and over 8-years teaching IT part-time I felt basically incompetent using a word processor.
It really is the time of Linux on the desktop, and with more and more "netbook"/mini-notebooks at low prices running customised versions of Linux, it can't happen quick enough for me.