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Brother printer problem

 
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pk_fox
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Joined: Wed Apr 13, 2005 2:38 pm
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Location: Surrey, UK

PostPosted: Mon Jan 07, 2013 1:51 pm    Post subject: Brother printer problem Reply with quote

Hi all, my Brother HL-2270DW printer has just stopped printing via my Linux Fedora laptop, the jobs section of the web interface is showing all my jobs as completed but nothing comes out of the printer. I'm running Fedora 17 and haven't used the printer for a couple of months in which time I've had several updates via yum - any ideas ? checked all the usual things paper, cable connected ok etc... The CUPS web interface is not showing any errors either Sad Googled like mad but can't find an answer
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Dutch_Master
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Joined: Tue Mar 27, 2007 2:49 am
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PostPosted: Mon Jan 07, 2013 2:03 pm    Post subject: Reply with quote

Brother has excellent Linux support, try re-installing the correct driver:
http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/index.html
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pk_fox
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Location: Surrey, UK

PostPosted: Mon Jan 07, 2013 2:17 pm    Post subject: Reply with quote

Dutch_Master wrote:
Brother has excellent Linux support, try re-installing the correct driver:
http://welcome.solutions.brother.com/bsc/public_s/id/linux/en/index.html


Hi I've tried that - lots of nothing happened - as I said the CUPS web interface is reporting all my jobs as completed and there's plenty of paper - I can ping it - stumped here as it was fine last time I used it. One thing I noticed is if I try to print a test page I get a "/usr/lib/cups/filter/bannertops failed" failed message
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Dutch_Master
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PostPosted: Mon Jan 07, 2013 2:37 pm    Post subject: Reply with quote

Purge CUPS and re-install that then. Otherwise, try a later version from the CUPS people (not the version in your distro's repo)
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pk_fox
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PostPosted: Mon Jan 07, 2013 3:06 pm    Post subject: Reply with quote

Dutch_Master wrote:
Purge CUPS and re-install that then. Otherwise, try a later version from the CUPS people (not the version in your distro's repo)


Hi thanks for your help, how do I purge CUPS ?
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Dutch_Master
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PostPosted: Tue Jan 08, 2013 12:58 am    Post subject: Reply with quote

Via yum. Search for the CUPS package then mark it for complete removal.
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pk_fox
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Joined: Wed Apr 13, 2005 2:38 pm
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Location: Surrey, UK

PostPosted: Tue Jan 08, 2013 8:47 am    Post subject: Reply with quote

Dutch_Master wrote:
Via yum. Search for the CUPS package then mark it for complete removal.


Hi, I've removed and reinstalled CUPS but things are still broken - it must be a Fedora thing

EDIT

Have found some info on Google it seems quite a few people are having problems similar to mine ( no jokes please ) and seem to think it's a CUPS issue ( which would make sense )
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ferrari
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Joined: Tue May 03, 2005 12:09 pm
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PostPosted: Thu Jan 10, 2013 8:39 am    Post subject: Reply with quote

Is your issue with all print jobs, or just printing pdf-related printing (including browser printing)? There was a similar issue reported in the openSUSE Forums recently as a result of a regression with CUPS and poppler. This will affect other distros too:

https://forums.opensuse.org/english/get-technical-help-here/applications/481656-usr-lib-cups-filter-pdftops-failed-webbrowser.html

Here's the bug report:

https://bugzilla.novell.com/show_bug.cgi?id=795582
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pk_fox
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Joined: Wed Apr 13, 2005 2:38 pm
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Location: Surrey, UK

PostPosted: Thu Jan 10, 2013 10:21 am    Post subject: Reply with quote

ferrari wrote:
Is your issue with all print jobs, or just printing pdf-related printing (including browser printing)? There was a similar issue reported in the openSUSE Forums recently as a result of a regression with CUPS and poppler. This will affect other distros too:

https://forums.opensuse.org/english/get-technical-help-here/applications/481656-usr-lib-cups-filter-pdftops-failed-webbrowser.html

Here's the bug report:

https://bugzilla.novell.com/show_bug.cgi?id=795582


Hi there, my problem is I can't print anything not even a test page, as I stated earlier the printer was working perfectly until recently, then I updated Fedora a couple of times via yum and now I can't print, I can ping the printer and access its web control panel it just will not print - if I connect it to a Windows PC it works perfectly so I know its not the printer - very strange
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nelz
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Joined: Mon Apr 04, 2005 12:52 pm
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Location: Warrington, UK

PostPosted: Thu Jan 10, 2013 12:23 pm    Post subject: Reply with quote

Anything useful in /var/log/cups?
_________________
"Insanity: doing the same thing over and over again and expecting different results." (Albert Einstein)
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ferrari
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Joined: Tue May 03, 2005 12:09 pm
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PostPosted: Thu Jan 10, 2013 7:20 pm    Post subject: Reply with quote

Are you connected via USB or ethernet? Please post your printer config from /etc/cups/printers.conf, and maybe a good idea to confirm that you still have the Brother driver packages present
Code:
# rpm -qa|grep 2270
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ferrari
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PostPosted: Thu Jan 10, 2013 7:34 pm    Post subject: Reply with quote

If you need to, the verbosity of the CUPS log can be increased by editing the 'LogLevel' directive in /etc/cups/cupsd.conf from 'warn' or 'info' to 'debug' like this
Code:
LogLevel debug


The log of interest is /var/log/cups/error_log
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