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Windows explorer keeps crashing

 
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heiowge
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Joined: Wed Feb 27, 2008 8:21 pm
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Location: Cheshire, UK

PostPosted: Thu May 31, 2012 10:26 pm    Post subject: Windows explorer keeps crashing Reply with quote

My wife's win7 laptop broke. Charger and mousepad having issues. We sent it back to comet to be fixed. It came back having been reset. Now windows explorer crashes every time she does anything. I've run all the updates.

Any ideas?
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nelz
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PostPosted: Thu May 31, 2012 10:54 pm    Post subject: Reply with quote

Take it back to Comet and tell them to fix it properly or replace it.
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heiowge
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PostPosted: Thu May 31, 2012 10:58 pm    Post subject: Reply with quote

Might have to do that. But then again, she's been giving me daggers using Mint 11 on an old laptop for the last 8 days. Not sure I won't wake up a la John Wayne Bobbit. Shocked
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wyliecoyoteuk
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PostPosted: Fri Jun 01, 2012 6:03 pm    Post subject: Reply with quote

You could always install windows8 Wink
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ajgreeny
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PostPosted: Mon Jun 04, 2012 12:07 am    Post subject: Reply with quote

wyliecoyoteuk wrote:
You could always install windows8 ;)
Probably never ever find Windows Explorer if you do that! But then it won't crash, I suppose.
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heiowge
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PostPosted: Mon Jun 04, 2012 1:00 am    Post subject: Reply with quote

We did a full factory reset. Damn thing still keeps breaking. It's going back.

Funny thing though... She wanted to get her pics off. I ran mint 13 off a stick and backed all of them up in 5 minutes flat. And she still hates linux. Rolling Eyes
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Brian Hunter



Joined: Mon Feb 21, 2011 7:44 pm
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Location: Glasgow, Scotland

PostPosted: Mon Jun 04, 2012 12:42 pm    Post subject: Reply with quote

My aunt had the same issue - the crashes were still happening from the factory reset, so I thought it best to send it back as you at least want your factory reset to be working.
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heiowge
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PostPosted: Thu Jun 07, 2012 10:49 am    Post subject: Reply with quote

Pre-return to manufacturer factory reset. Here are the results.




Not seen that particular screen before. Another "feature" of windows 7? Laughing
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Nuke
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PostPosted: Fri Jun 08, 2012 12:17 am    Post subject: Is that real? Reply with quote

heiowge wrote:
Not seen that particular screen before. Another "feature" of windows 7?

That is really scary Shocked It looks like a blood-and-bandages screen of Death.

It is so raw that I would guess it is a BIOS message rather than blaming Windows, much as I would enjoy blaming Windows for everything.

I am amazed that the cursor seems to have survived the melt-down.
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heiowge
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PostPosted: Fri Jun 08, 2012 1:05 am    Post subject: Reply with quote

The top bar says "failed to create driver."
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heiowge
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PostPosted: Wed Jul 11, 2012 12:22 pm    Post subject: Reply with quote

Asus reinstalled. That failed. They then replaced the hard drive, but still having crashes. The guy on the phone said it was down to windows, not Asus. Further examination reveals the following cause of the crashes...


Fault Module Name: ASUSWSShellExt64.dll


This is apparently something to do with Asus webstorage. But I removed that. Any ideas or do I have to go back to fighting Asus again?
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Ram
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PostPosted: Wed Jul 11, 2012 5:14 pm    Post subject: Reply with quote

Try the 32 bit version of IE.
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heiowge
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PostPosted: Wed Jul 11, 2012 7:53 pm    Post subject: Reply with quote

har har.

Her laptop doesn't use IE. It's chrome all the way. It's WINDOWS explorer crashing, not IE. Laughing
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eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd, Mint 14 MATE. Fan needs fixing.
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Ram
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PostPosted: Wed Jul 11, 2012 8:26 pm    Post subject: Reply with quote

MS ships both 32/64 IE, assumed it was the browser not the shell.

Post your Application log.
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Marrea
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PostPosted: Wed Jul 11, 2012 8:58 pm    Post subject: Reply with quote

heiowge

From what little I have read about this (see as one example http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-64bit-home-premium-explorerexe-freeze/7220d481-a346-4423-90cd-65ec854d3373) it seems that for most people simply uninstalling the WebStorage program resolves the issue.

However, you say you have already done this so it has obviously not worked for you. Sad

I also came across a comment somewhere during my googling around that the WebStorage program somehow corrupts Windows Explorer so it sounds more like Asus is the culprit, not Windows.
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