Windows explorer keeps crashing

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Windows explorer keeps crashing

Postby heiowge » Thu May 31, 2012 9:26 pm

My wife's win7 laptop broke. Charger and mousepad having issues. We sent it back to comet to be fixed. It came back having been reset. Now windows explorer crashes every time she does anything. I've run all the updates.

Any ideas?
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Postby nelz » Thu May 31, 2012 9:54 pm

Take it back to Comet and tell them to fix it properly or replace it.
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Postby heiowge » Thu May 31, 2012 9:58 pm

Might have to do that. But then again, she's been giving me daggers using Mint 11 on an old laptop for the last 8 days. Not sure I won't wake up a la John Wayne Bobbit. :shock:
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Postby wyliecoyoteuk » Fri Jun 01, 2012 5:03 pm

You could always install windows8 ;)
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Postby ajgreeny » Sun Jun 03, 2012 11:07 pm

wyliecoyoteuk wrote:You could always install windows8 ;)
Probably never ever find Windows Explorer if you do that! But then it won't crash, I suppose.
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Postby heiowge » Mon Jun 04, 2012 12:00 am

We did a full factory reset. Damn thing still keeps breaking. It's going back.

Funny thing though... She wanted to get her pics off. I ran mint 13 off a stick and backed all of them up in 5 minutes flat. And she still hates linux. :roll:
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Postby Brian Hunter » Mon Jun 04, 2012 11:42 am

My aunt had the same issue - the crashes were still happening from the factory reset, so I thought it best to send it back as you at least want your factory reset to be working.
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Postby heiowge » Thu Jun 07, 2012 9:49 am

Pre-return to manufacturer factory reset. Here are the results.


Image

Not seen that particular screen before. Another "feature" of windows 7? :lol:
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Is that real?

Postby Nuke » Thu Jun 07, 2012 11:17 pm

heiowge wrote:Not seen that particular screen before. Another "feature" of windows 7?

That is really scary :shock: It looks like a blood-and-bandages screen of Death.

It is so raw that I would guess it is a BIOS message rather than blaming Windows, much as I would enjoy blaming Windows for everything.

I am amazed that the cursor seems to have survived the melt-down.
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Postby heiowge » Fri Jun 08, 2012 12:05 am

The top bar says "failed to create driver."
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Postby heiowge » Wed Jul 11, 2012 11:22 am

Asus reinstalled. That failed. They then replaced the hard drive, but still having crashes. The guy on the phone said it was down to windows, not Asus. Further examination reveals the following cause of the crashes...


Fault Module Name: ASUSWSShellExt64.dll


This is apparently something to do with Asus webstorage. But I removed that. Any ideas or do I have to go back to fighting Asus again?
i5 4440 3.1Ghz, Asus H87M-E motherboard, 8GB DDR3, 2GB DDR5 nVidia card, 2x500GB Seagate hd, Coolermaster 750W PSU running Mint 16 MATE and Win7

eeepc 1015PX, 1.66 Ghz Intel atom processor, 2 GB DDR3, 320 GB hd, Mint 14 MATE. Fan needs fixing.
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Postby Ram » Wed Jul 11, 2012 4:14 pm

Try the 32 bit version of IE.

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Postby heiowge » Wed Jul 11, 2012 6:53 pm

har har.

Her laptop doesn't use IE. It's chrome all the way. It's WINDOWS explorer crashing, not IE. :lol:
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Postby Ram » Wed Jul 11, 2012 7:26 pm

MS ships both 32/64 IE, assumed it was the browser not the shell.

Post your Application log.

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Postby Marrea » Wed Jul 11, 2012 7:58 pm

heiowge

From what little I have read about this (see as one example http://answers.microsoft.com/en-us/wind ... ec854d3373) it seems that for most people simply uninstalling the WebStorage program resolves the issue.

However, you say you have already done this so it has obviously not worked for you. :(

I also came across a comment somewhere during my googling around that the WebStorage program somehow corrupts Windows Explorer so it sounds more like Asus is the culprit, not Windows.
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